FREQUENTLY ASKED QUESTIONS

Since 2016, Forcemech has proudly called Houston, Texas, home. Our journey as a premium mobility company began with the innovative design of one of the industry’s first electric foldable wheelchairs-the Voyager One.

Forcemech is committed to exceptional customer support. We offer easy-to-reach phone assistance through our U.S.-based support team at 1-(877)-90-FORCE / 1-877-903-6723, available Monday to Friday from 9 AM to 6 PM and Saturday from 9 AM to 1 PM Central Time. Additionally, our 24/7 email support ensures you always have access to expert guidance and assistance for any questions about your products.

Forcemech is a pioneer and leader in the design and manufacture of premium electric foldable mobility solutions. As the original creator of innovative products like the continuously improved Navigator series, now in its seventh generation, we remain at the forefront of the industry.

With uncompromising attention to detail, every Forcemech wheelchair is built using superior components, including our advanced ECO-DRIVE brushless motors for exceptional performance and durability, and FORCE-MAX technology, delivering batteries that outperform competitors by at least 20%. This commitment to quality extends to backward compatibility, allowing components like batteries to be interchangeable across multiple generations, ensuring a seamless user experience.

Our lineup reflects the spirit of continuous innovation. The Ultralite G10 is the world’s lightest electric wheelchair at just 26 lbs, while the award-winning Carbon F1 boasts one of the smallest folded sizes for a full carbon fiber frame. The luxurious ARK redefines mobility with powerful motors and an integrated surround sound system, and the Forcemech Traveler combines aesthetics, portability, and functionality in a sleek scooter design.

At Forcemech, we retain the best features of past designs while introducing exciting, functional enhancements in every new model. With unmatched quality, innovative design, and a focus on customer satisfaction, we deliver mobility solutions that are truly in a class of their own.

Please refer to spec sheet or instructions manual (which you can find under each product’s page) for maximum travel distance for forcemech products.

Forcemech employs ForceMax™ Lithium Batteries, which increases performance by up-to 20% compared to similar Ah rating lithium batteries.

Please refer to spec sheet or instructions manual (which you can find under each product’s page) for maximum weight capacity for forcemech products.

It takes approximately 6-8 hours to recharge the batteries fully for all the Forcemech Products.

Please refer to spec sheet or instructions manual (which you can find under each product’s page) for Motor specifications for forcemech products.

Forcemech products comes pre-assembled, For Forcemech ARK and Traveler scooter, there is no assembling of any kind you need to do. For Navigators, Carbon F1, Ultralite G10, you will only have to attach the joystick controller on the armrest (for the convenience of choosing left or right hand controller position) and the power chair will be ready for use.

For Navigators, Carbon F1 and Ultralite G10, the joystick can be mounted on either the left or right armrests quickly by the user, for Forcemech ARK, please let Forcemech or the Dealer know your preferred controller side before purchase so that we may setup the powerchair according to your needs.

All Foldable Forcemech products (Navigators, Cabon F1, Ultralite G10, Traveler) can be folded and unfolded within seconds.

For Navigators, Carbon F1, Ultralite G10, Traveler the armrests can be lifted up and out of the way.

For Forcemech ARK, the armrests can be lowered and folded away.

This allows easy access to table and desks, or transfer from the wheelchair to other locations such as your sofa or your car.

For all powerchair models, the footrest can easily be lifted up for your convenience getting in and out of the powerchair.

Yes, the seat and backrest cushions are attached securely with Hook and Loop (Velcro) tape and can easily be removed. The cushions can be Machine Wash Cold, Tumble Dry Low.

All Forcemech chairs are Class II Medical Devices with the highest water resistance rating in its class – IPX4: Protects from splashing water, no matter the direction. It is the highest rating obtainable for FDA certification.

Under our own laboratory testing and outdoor testing environments, our chair can go through a thunderstorm with 3 inches of standing water puddle with no issues.

Offering by some other companies that claim water-proof would require a IPX7 Rating, which means their electric mobility products will work under water in a pool.

We are still working on incorporating submarine technology into our wheelchairs and have not reached a breakthrough yet.