FREQUENTLY ASKED QUESTIONS

The Navigator and Navigator Pro are foldable electric power chairs within the Navigator series. They are specifically engineered for enhanced outdoor and rough-terrain performance. The Navigator series has been recognized by Forbes Health as one of the Best Rough Terrain Travel Power Chairs in the United States for seven consecutive years.

The chair is designed to safely handle slopes of up to 12 degrees. Operating beyond this limit is not recommended.

The maximum speed is 4 mph. Speed settings can be adjusted through the controller to match user preference and operating conditions.

Under optimal conditions, the chair offers a maximum driving range of up to 18 miles. Actual range may vary depending on terrain, user weight, and battery condition.

The chair supports a maximum user weight capacity of 397 lbs ( 220 kg ).

The chair is rated IPX4 for water resistance, providing protection against light splashes. However, operation in rain or wet environments is not recommended to ensure user safety and protect electrical components.

Yes. The chair is designed for outdoor use in most environments. For safety and optimal performance, it should not be operated on steep slopes, muddy surfaces, sand, or uneven rocky terrain.

Yes. The chair may be used indoors on flat, stable surfaces with adequate clearance.

Yes. Charging can be performed through the main charging port while the batteries are installed in the chair.

Yes. Single-battery operation is supported with the battery installed on either side of the chair. However, installing both batteries is recommended to maintain proper balance and optimize battery performance and longevity.

A full charge typically requires approximately 5-7 hours under normal charging conditions.

The chair is equipped with two 6Ah lithium batteries connected in parallel to provide extended range and system reliability.

Yes. The chair should be powered off during charging to ensure safe operation and proper charging performance.

No. When the chair is set to manual (free-wheel) mode, the drive motors are disengaged and electrical operation is disabled. The chair cannot be driven electronically in this mode.

To return to electric mode, ensure the chair is powered off, then push both motor levers backward to re-engage the motors. Once completed, power the chair back on for normal operation.

Use the Power On/Off button located on the joystick controller to turn the chair on or off.

Directional movement is controlled using the joystick controller.

Driving speed is adjusted through the settings on the joystick controller.

Manual (free-wheel) mode disengages the drive motors, allowing the chair to be pushed manually. The red control levers are located on the rear wheels. Pushing the levers forward switches the chair from electric mode to free-wheel (manual) mode.

Yes. The chair is designed with a folding mechanism to allow for convenient transport and compact storage.

Yes. The joystick features a quick-release folding mechanism, allowing it to be folded down for transport or storage.

Yes. Removing the seat cushion before folding is recommended to achieve a more compact folded size and to prevent unnecessary wear on the cushion.

Yes. Strong electromagnetic interference (EMI), such as from large radio transmitters or industrial equipment, may temporarily affect chair operation.

Use on public roads may be restricted or prohibited depending on local laws and regulations. Always comply with applicable local traffic and mobility regulations.

No. Operating the chair on stairs or escalators is strictly prohibited due to the risk of serious injury or equipment damage.

Yes. The seat belt should be worn at all times while operating the chair to enhance user safety and stability.

Immediately release the joystick and turn off the power as soon as it is safe to do so. Do not resume operation until the cause has been identified and resolved.

No. The chair must not be hosed down, washed with water, or submerged, as this may damage electrical components.

Fasteners should be checked regularly as part of routine maintenance to ensure they remain secure.

Clean the chair using a soft, damp cloth. Avoid excessive moisture and ensure all electrical components remain dry.

Yes. Cables and connectors should be inspected periodically for signs of wear, looseness, or damage.

No. Repairs should only be performed by Forcemech or authorized service personnel. Unauthorized repairs may void the warranty.

A blinking diagnostic LED indicates a system issue. Refer to the diagnostic chart in the manual to identify the specific fault.

Confirm that the chair is in electric mode (not free-wheel mode) and that no electronic lock or fault condition is active.

Beeping may indicate that the chair is in manual mode, electronic lock mode, or has detected a system fault.

Yes. Batteries are covered under the terms and duration specified in the warranty documentation.

No. Consumable items such as tires, cushions, and similar wear components are not covered under warranty.

Yes. Any unauthorized modification or alteration will void the warranty.

Store the chair in a clean, dry environment away from moisture, extreme temperatures, and direct sunlight.

The serial number is located inside the battery housing frame and is also recorded in the user manual.