Customer Service: 1-(877)-90-FORCE / 1-877-903-6723 support@forcemech.com

Frequently Asked Questions

Why Buy from Forcemech:

US Based Company

Forcemech is proudly based in Houston Texas since 2016, and we designed one of the very first electric foldable wheelchair in the industry- the Voyager One.

Forcemech Support

Forcemech provides easy-to-access phone support 1-(877)-90-FORCE / 1-877-903-6723  with US-based support agents (Monday – Friday 9AM – 6PM, Saturday 9AM-1PM Central Time) and 24×7 email support to ensure you are in good hands should you ever have any questions or guidiance on your products. 

Forcemech Quality and Innovation

Forcemech is highly specialized – We only design and manufacture electric foldable wheelchairs and are the original designer of these products. The original Voyager One has since been redesigned and is now the Voyager R2 in its 2nd Generation. The Navigator series has undergone many changes and updates, with the current Navigators in its 6th Gen Design.

Premium Components: Absolutely no corners are cut for every single component used in making each of the Forcemech chairs, down to the last screw. For one, All Forcemech Models are fitted with the Forcemech ECO-DRIVE BRUSHLESS electric motors, whereas most of our competitors opt for BRUSHED motors to save cost. All of our batteries also outperform competitor’s same Ah’s rating by at least 20% with our FORCE-MAX technology.

We continue to innovate – with each new model introduced into the market, great features from our past designs are retained, and exciting and functional new features are added.

Backward compatibility – with all these new features and functions, many of our chairs have backward-compatible parts. For example, the 6th Gen Navigators can use batteries from the 3rd to 5th Gen Navigators! We also keep a conscious mind on ensuring each upgraded design retains the same feel on how the chair operates so that if you are familiar with a particular series, you will be right at home with a brand new feature-rich model.

US Compliance

As of the moment you read this message, Forcemech is the ONLY company registered and compliant with all aspects of FDA and the US Department of Health for a US-based company that carries foldable electric wheelchairs. Search for the other company on FDA’s official listing and registration website. They are not there simply because they do not care about the quality and safety of their customers and also because they would not be able to be compliant even if they wanted to.

All Forcemech products are Class II Medical Devices, unlike many of our competitors that claim that they are simply “mobility scooters” to avoid the quality and safety compliance requirements by FDA.

We are serious when it comes to doing things right, and we want to make sure that not only our products, but our company is also following the highest of standards when it comes to all aspects of making quality medical equipment.

Features:

What is the maximum travel range for the Forcemech powerchairs?

Forcemech Voyager R2 can travel up to 16 miles with fully charged batteries. (Voyager R2 comes standard with two 6.5Ah batteries)

Forcemech Navigator and Navigator XL can travel up to 18 miles with fully charged batteries. (Navigator comes standard with two 6.6Ah batteries)

Forcemech Carbon F1 can travel up to 17 miles with fully charged batteries. (Navigator comes standard with one 12Ah battery)

What type of battery does the Forcemech powerchairs use?

Forcemech Voyager R2 uses Lithium-ion 24V 6.5Ah Battery encased in high grade engineering plastic for maximum anti-wear and ultra lasting life cycle.

Forcemech Navigator series uses Lithium-ion 24V 6.6Ah ForceMax® Battery encased in industrial grade aluminum casing for maximum sturdiness and integrity that’s in-tune with the series signature design.

Forcemech Carbon F1 uses Lithium-ion 24V 12Ah ForceMax® Battery high grade engineering plastic for maximum anti-wear and ultra lasting life cycle.

ForceMax® Lithium Batteries increases performance by up-to 20% compared to similar Ah rating lithium batteries from other manufacturers.

What is the maximum weight capacity of the Forcemech series?

Forcemech Voyager Series has a maximum weight capacity of 265lbs.

Forcemech Navigator has a maximum weight capacity of 397lbs.

Forcemech Navigator XL has a maximum weight capacity of 400lbs.

Forcemech Carbon F1 has a maximum weight capacity of 298lbs.

How long does it take to charge the batteries?

It takes approximately 6 hours to recharge the batteries fully.

All Forcemech chairs come standard with a universal battery charger.

Does the charger Forcemech provides work overseas?

The charger of the Forcemech power chair operates between AC 100-240 V, 50-60 Hz. It works within most countries. For certain countries, you may simply need to purchase a plug adapter to convert the socket plug.

 

What type of motors are built into the Forcemech powerchairs?

Forcemech Voyager is built with dual 180 watt brush-less electric motors.

Forcemech Voyager R2 is built with dual 200 watt brush-less electric motors.

Forcemech Navigator series are built with dual 250 watt brush-less electric motors.

Forcemech Carbon F1 is built with Dual 250 watt brush-less electric motors.

Does the Forcemech powerchair work strait out of the box?

Forcemech powerchair comes pre-assembled, you will only have to attach the joystick controller on the armrest (for the convenience of choosing left or right hand controller position) and the power chair will be ready for use.

Can the Joystick Controller be mounted on either left or right arm rests?
Yes, the joystick can be mounted on either the left or right armrests.
How fast can one fold or unfold the Forcemech powerchair?

All Forcemech powerchairs can be folded and unfolded within seconds.

Can the Armrest be lifted up?

Yes, the armrests can be lifted up and out of the way for easy access to table and desks, or transfer from the wheelchair to other locations such as your sofa or your car.

Can the footrest be lifted up?

Yes, the footrest can easily be lifted up for your convenience getting in and out of the powerchair.

Can the seat and backrest cushions be removed from the Powerchairs?

Yes, the seat and backrest cushions are attached securely with Hook and Loop (Velcro) tape and can easily be removed. The cushions can be Machine Wash Cold, Tumble Dry Low.

Are Forcemech powerchairs Waterproof?

All Forcemech chairs are Class II Medical Devices with the highest water resistance rating in its class – IPX4: Protects from splashing water, no matter the direction. It is the highest rating obtainable for FDA certification.

Under our own laboratory testing and outdoor testing environments, our chair can go through a thunderstorm with 5 inches of standing water puddle with no issues. Offering by other companies that claim water-proof would require a IPX7 Rating, which means their electric wheelchair will work under water in a pool. Make your own judgements.

Traveling:

Can the Forcemech powerchairs fit in a vehicle?

Yes, once folded, the Forcemech power chairs can easily fit into a trunk space equivalent to a Toyota Corolla, or Chevy Cruise with ease.

Can I bring the Forcemech powerchair onto an airplane?

Yes, the Forcemech powerchairs are under the approved category for airplane travel by the FAA. Various airlines and countries may have different regulations on bringing a power chair onto an airplane, please consult the individual airline or local authority for more details.

Can I bring the Forcemech powerchair onto cruise ships?

Yes, the Forcemech powerchairs are perfect for your next cruise trip. They are designed to work with all aspects of cruise life: tire grip on wet surfaces on the ship or by the beach, all cabin door width, armrests lift to be out of the way for the dining experience, and more!

You can even bring Forcemech chairs as luggage with wheelchair protocol offered by most Cruise!

 

Ordering:

What form of payments are accepted?

We accept Apple Pay, Google Pay, PayPal transfer, and most major credit card payments.

How do I place an order?

You can either place an order on our website or call our toll free number at 1-877-90-FORCE, that’s 1-877-903-6723, and our customer representative will be happy to assist you on placing the order.

Is there any sales tax for purchasing the Forcemech power chair in the United States?

If you are a resident of Texas in the United States, you will need to pay a 6.25% state sales tax.

If you are a resident of Houston, Texas, you will need to pay an additional 2% county sales tax.

When placing your order, taxes are calculated automatically on the ‘Checkout’ page.

If you are in any other state in the United States, you will not need to pay any sales tax. 

Is there any import tax for purchasing the Forcemech power chair internationally?

Forcemech currently only ship to location within United States.

Insurance & Financing:

Will I be able to purchase Forcemech power chair with my insurance plan?

Please contact your insurance company to find out if your plan can fully or partially reimburse the cost of the purchase of your Forcemech powerchair.

Does Medicare or Insurance cover the cost of Forcemech power chair?

Forcemech is currently working with Medicare enrollment to enable our chair to be wholly or partially covered by Medicare, but as of now it is not covered under Medicare.

Does Forcemech offer any form of Financing?

Forcemech does not offer any in-house financing at this time. Our customer have been successful working with Prosper Health Care and Paypal Credit with Financing for many of our orders:

Forcemech is also actively working with other Financial Institutions to bring more ways of Financing for our customers.

Please check in the Financing page for more details.

 

Warranty & Returns:

What is Forcemech’s return policy?

Forcemech offers a 30-day money-back Guarantee. If you are not completely satisfied, you may return it for a refund. Please find our return policy here.

What kind of warranty does Forcemech offer?

Forcemech offers a Industry Gold 5 Years on Frame, 2 Years on Motor warranty Plan. For our complete warranty information, please click the link here.