24x7 Support 1-(877)-90-FORCE support@forcemech.com

Frequently Asked Questions

Features:

What is the maximum travel range for the Forcemech powerchairs?

Forcemech Voyager can travel up to 12.5 miles with a single battery fully charged and up to 25 miles with two batteries fully charged (Voyager comes standard with one battery).

Forcemech Voyager R2 can travel up to can travel up to 16 miles with both batteries fully charged. (Voyager R2 comes standard with two batteries)

Forcemech Navigator series can travel up to 16 miles with both batteries fully charged. (Navigator comes standard with two batteries)

What type of battery does the Forcemech powerchairs use?

Forcemech Voyager uses Lithium-ion 24V 10Ah Battery encased in high grade engineering plastic for maximum anti-wear and ultra lasting life cycle.

Forcemech Voyager R2 uses Lithium-ion 24V 6Ah Battery encased in high grade engineering plastic for maximum anti-wear and ultra lasting life cycle.

Forcemech Navigator series uses Lithium-ion 24V 6Ah Battery encased in industrial grade aluminum casing for maximum sturdiness and integrity that’s in-tune with the series signature design.

What is the maximum weight capacity of the Forcemech series?

Forcemech Voyager Series has a maximum weight capacity of 265lbs.

Forcemech Navigator has a maximum weight capacity of 397lbs.

Forcemech Navigator XL has a maximum weight capacity of 400lbs.

How long does it take to charge the batteries?

It takes approximately 6 hours to fully recharge the batteries.

Does the charger Forcemech provides work overseas?

The charger of the Forcemech power chair operates between AC 100-240 V, 50-60 Hz. It works within most countries. For certain countries, you may simply need to purchase a plug adapter to convert the socket plug.

 

What type of motors are built into the Forcemech powerchairs?

Forcemech Voyager is built with dual 180 watt brush-less motors.

Forcemech Voyager R2 is built with dual 200 watt brush-less motors.

Forcemech Navigator series are built with dual 250 watt brush-less motors.

Does the Forcemech powerchair work strait out of the box?

Forcemech powerchair comes pre-assembled, you will only have to attach the joystick controller on the armrest (for the convenience of choosing left or right hand controller position) and the power chair will be ready for use.

Can the Joystick Controller be mounted on either left or right arm rests?

Yes, the joystick can be mounted on either the left or right armrests.

How fast can one fold or unfold the Forcemech powerchair?

All Forcemech powerchairs can be folded and unfolded within seconds. Our CEO has been known to unfold a Voyager in half-a-second. You are very welcome to come down and have him demonstrate it in person.

Can the Armrest be lifted up?

Yes, the armrests can be lifted up for easy transfer from the wheelchair to other location such as your sofa or your car.

Can the footrest be lifted up?

Yes, the footrest can easily be lifted up for your convenience getting in and out of the powerchair.

Can the seat and backrest cushions be removed from the Powerchairs?

Yes, the seat and backrest cushions are attached securely with Hook and Loop (Velcro) tape, and they can easily be removed.

Traveling:

Can the Forcemech powerchairs fit in a vehicle?

Yes, once folded, the Forcemech power chairs can easily fit into most vehicle’s trunk space.

Can I bring the Forcemech powerchair onto an airplane?

Yes, the Forcemech powerchairs are under the approved category for airplane travel. Various airlines and countries may have different regulations on bringing a power chair onto an airplane, please consult the individual airline or local authority for more details.

Ordering:

What form of payments are accepted?

We accept electronic wire transfer, PayPal transfer and most major credit card payments.

How do I place an order?

You can either place an order on our website or call our toll free number at 1-877-90-FORCE, that’s 1-877-903-6723, and our customer representative will be happy to assist you on placing the order.

Is there any sales tax for purchasing the Forcemech power chair in the United States?

If you are a resident of Texas in the United States, you will need to pay a 6.25% state sales tax.

If you are a resident of Houston, Texas, you will need to pay an additional 2% county sales tax.

Taxes are calculated automatically on the ‘Checkout’ page when placing your order.

If you are in any other state in the United States, you will  not need to pay any sales tax. Sales tax is not charged on any international orders.

Is there any import tax for purchasing the Forcemech power chair internationally?

When you are ordering the Forcemech powerchair internationally, depending on your ordering country of location, there may be an import tax, custom duties or other local taxes that you are responsible for paying.

Insurance & Financing:

Will I be able to purchase Forcemech power chair with my insurance plan?

Please contact your insurance company to find out if your plan can fully or partially reimburse the cost of the purchase of your Forcemech powerchair.

Does Medicare cover the cost of Forcemech power chair?

Forcemech power chair is considered a mobility aid product, not a medical device, unfortunately Medicare will not be able to cover the cost of it.

Does Forcemech offer any form of Financing?

Forcemech does not offer any in-house financing at this time. Our customer have been successful working with Prosper Health Care and Paypal Credit with Financing for many of our orders:

Forcemech is also actively working with other Financial Institutions to bring more ways of Financing for our customers.

Please check in the Financing page for more details.

 

Warranty & Returns:

What is Forcemech’s return policy?

Forcemech offers a 60 day money back Guarantee, If you are not completely satisfied, you may return it for a refund. Please find our return policy here.

What kind of warranty does Forcemech offer?

Forcemech offers a Industry Gold 5 Years on Frame, 2 Years on Motor warranty Plan. For our complete warranty information, please click the link here.